F.A.Q.

                                               Frequently Asked Questions

What is your delivery area?
We are a small, family run, local company and primarily cover Sonoma County.  We do travel for large events however. Please give us a call to discuss your event and to see what we can do.

Will we deliver on holidays?
Yes we can.  As always, advance notice is required.  There is a $50 fee for holidays

How long can you rent a jump?
Our standard rental periods are 4 hour (1-4 hours) and day rentals (8 hours). No overnights.

What time do you deliver and pick-up the bounce?

Rental periods depend on the type of rental.  For an 8 hour rental, we usually will drop off by 9 am and then pick up by 6 pm.  We don’t charge for set-up time or take down time.  You also don’t pay if we drop off early and pick up after the scheduled time frame. (Example, if you rented until 5 pm and we pick up at 6 pm, you are not charged the extra hour.  You just get the extra time on us). If you need the jump picked up at an exact time, just let us know.

How much room do you need to bring the bounce into a backyard or area?
Most standard gates are around 36" and that space should be fine for a standard jump. Please make sure you measure to make sure and make sure anything in the walkway is moved prior to delivery. We bring the bounce rolled up and wheel it in on a dolly.  Larger units or giant inflatables could require 48" - 60" of clearance.

Can you deliver if I have stairs to my set up location?
A jump house weighs several hundred pounds for even our smallest units.  Stairs can present an issue for any delivery. We can discuss your individual situation when you call for a reservation.  If you only have a couple of stairs, we can usually manage.  If it is more than 2-3 stairs, we may have to have extra labor and or supplies, so there could be an extra charge.  That charge would be finalized prior to deliver, so there is no hidden costs.

Can you deliver if I have unusual access to my site? (Hill or long unpaved distance)
Please call to discuss your situation so we can determine whether we can safely make your delivery and the costs involved.

How many children can fit inside a jumper?
Generally for a standard 13’x13’ jump, between 6 and 10 children can play safely at one time and will depend on age and size. The jumpers come in several sizes and the amount of children that can play at one time varies a lot depending upon the age group of the children using it.

What are the appropriate ages for bouncing/sliding?

Ages 2-12 years. Some of the larger slides may not be appropriate for children under 43" tall.

Does the blower need electricity? How much does it use?
All blowers used to inflate the jumps need electricity. We will bring a 50 foot extension cord with us, so you'll need a standard 110v outlet near the set up area. The blower runs continuously and uses approximately $.14 cents of electricity per hour.

What if we don’t have an outlet or there is no electricity?
You will need to rent a generator from us or you may provide your own.  Most standard jumps require 3500 watts of power and larger jumps could require more.  Generators will last for a 4 hour rental.  If you need it for an 8 hour rental, it will require extra gas and an additional fee.  Some parks only allow run times of 4 hours for safety reasons, so you may want to contact your local park when you inquire about a permit.

Do you set up in parks?
Yes, we set up in parks. Many parks do require a permit and that cost and process is the responsibility of the renter. If a permit is required, it must be purchased prior to finalizing the rental with us. We will always pick up the jump prior to sunset at all park rentals (usually between 5-6 pm, depending on time of year). 

How long does it take to set up?

Setting up a jump usually takes approximately 15 minutes and that includes a quick instruction on how to operate the jump and the safety rules.

How long does it take to take down?
Taking down the jump takes around 20 minutes.  We ask that all jumps stay inflated until we arrive, as we clean all of them prior to removal.

How much room do I need?
Jump units vary in size, please check the size listed for the jumper you want and then add 4 feet to its width and 4 feet to its length. A standard 2 car drive way can accommodate a 13’x13’ or 15’x15’ jump.  Please don’t forget about your vertical clearance or height. Make sure you have no trees, low hanging wires, etc, in the way.  Most jumps require 18’-20’ of height clearance.

Can I keep the jump overnight?
Please give us a call to discuss.  There could be additional charges for any overnight rentals.  Toads Jump reserves the right to cancel the overnight portion of any event at any time if we have reason to believe that our property is at risk of injury or theft.

How do I know that you'll show up?
We are family run, work and live in your community.  Our business is based on “word of mouth” and referrals.  If we don’t give you top notch service, we don’t get the business.  It is that simple.

How do I reserve a jump?
Please call us at 707-521-9029 or send us an email to info@toadsjump.com.  We look forward to hearing from you and helping make your event a success.

Is there a deposit required?
Yes, there is a $50 credit card deposit required, it secures the unit and rental date.  The balance will be due the day of your event.  We accept cash and credit card on the day of the event.  If it is for a park rental, payment may be required prior to delivery, as some parks don't allow business transactions to occur on site.  We do have a 24 hour cancellation policy.  If you cancel less than 24 hours before your scheduled delivery, we will not refund your deposit.  If you need to cancel for unforeseen reasons, please call us to discuss, as we know things happen. If we have to cancel because of weather, we will give you a rain check or refund depending on the situation.

How much does it cost?
Pricing is based on a number of factors, including jump selection, generator, location, time frame, etc.  Give us a call or email with the details of your rental and we will then provide you with accurate pricing.

How far in advance do I need to reserve?
We always say, the sooner the better. We book up very quickly, so we suggest 2-3 weeks in advance, but will try to accommodate any and all requests.

What are hours of operation?
Rental times are between 8am and 8pm. Special arrangements can be made and will depend on the situation.

Do we have insurance?
Toadsjump carries a $2 million dollar general liability insurance policy, which covers you up to $2,000,000.00 in the event of injury due to Toads Jump gross negligence or malfunction of Toads Jump equipment. This statement in no way implies legal responsibility. Please read and refer to your rental agreement.

Can we set up indoors?
We can set-up indoors, you just need to make sure you have the space available.  Height is usually the biggest factor, as it needs to be approximately 18 feet clearance. 

What type of surface do you need to set up on?
We can set up on lawn, dry grass, concrete or asphalt. Ideally jumps are designed to be set-up on a lawn.  Under no circumstances can we set-up on dirt, sand or muddy surfaces.  Area needs to be free of major debris, including giant rocks and or sharp objects.  It is your responsibility to make sure the jump area is ready on the day of the event.

Can you set up on my driveway?
Yes, we can set-up on a driveway.  Most standard 2 car drive ways can accommodate a 13’x13’ or 15’x15’ jump. A very slight slope is not a problem, however the flatter the surface the better for set-up.  If it is more than a slight slope, then we would not be able to set up. 

Can we pick up the jumper & set up ourselves?
Sorry, this is not allowed.  Based on insurance requirements, Toads Jump must set-up and take down all inflatables.

Are jumps safe?
Yes, overall they are safe.  However there is an inherent risk of injury when playing on an inflatable and participation brings both known & unknown risks to you & your guests. Those risks include, but are not limited to falling, slipping, crashing and colliding and could result in injury. COMPETENT ADULT supervision is required at ALL TIMES when the inflatable is in your care.

What about wind?

Wind and a jump don't get along.  We will call you the day of your rental to discuss wind concerns if they come up. There is no charge for same day cancellation due to wind concerns.  If you have a jump in your possession, do not use and immediately deflate the jumper if winds exceed 15 mph.

What about rain?
Even though most jumpers have roofs they are not watertight. If it's raining, even light, the jumper becomes extremely wet & slippery. We do not deliver in the rain due to safety issues. We will call you that morning to discuss rain concerns. There is no charge to you for a cancelled reservation due to the weather.

Who is responsible for the unit if it gets a tear or damaged in any way?
You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us immediately so we can remedy the situation.  You are responsible if damage occurs due to failure to follow our safety rules or negligence.  You will be responsible for all damages up to and including replacement of the jump, blower or generator and the costs can be in the thousands of dollars.  You sign and initial on all of our safety rules so that you can be the trained operator.  As the trained operator, you will understand the rules and safety concerns in operating a jump.